Frequently Asked Questions
How can I order Member exclusive wines?
Member exclusive wines are available to add to your Wine Club order during shipment months. Outside of your regular Wine Club orders, you can call us at 905.562.9898 or email email@example.com to place an order.
I am an existing Member, how do I make my next Wine Club selection?
Log in to your Member account in order to ‘Manage Your Subscription’, ‘View Details’ and ‘Manage Upcoming Orders’. For a detailed list of instructions, click here.
What wines will I receive in the Foreign Affair Wine Club?
The Let Us Choose option will send you 3 bottles of limited Foreign Affair Wine every other month. The wine is carefully chosen to reflect new releases, the last of a vintage, and wines that pair well with the cuisine of the season. As a Member you also have the flexibility to Pick What You Love with each shipment.
When can I expect to receive my Wine Club shipment?
You can expect to receive your wines by the third week of the month each January, March, May, July, September, and November. You are welcome to delay or skip shipments if you are on vacation, moving, or for any reason!
Can I pick up my Foreign Affair Wine Club shipment at the winery?
Yes, you can! Don’t forget to leave some time to taste wines complimentary as part of your Member benefits!
Can I give a Foreign Affair Wine Club Membership as a gift?
A great gift for any wine lover! To purchase a gift, select between the two shipment options, and check the ‘I will be ordering this as a gift for someone’ box. If you selected to ‘Pick What You Love’, make your 3-bottle selection and click ‘Checkout’. On the next page, enter your email address, the gift recipients’ shipping address, and your billing information.
Your credit card will be charged when you click ‘Complete Order’, and the recipient will receive their wines within 5-7 business days. For subsequent shipment months (January, March, May, July, September & November), you will be invited via email back into your account to make the wine selections for your recipient. Your recipient will continue to receive wine until you cancel the membership.
I live outside of Ontario, can I have my wine shipped to me?
Yes, our wine club ships across Canada, additional shipping charges apply to shipments outside of Ontario.
A note to our out-of-province Members:
During the winter months, when the temperatures can drop below freezing, it is unsafe to ship wine across provinces. These harsh conditions necessitate that your January and March club wines be held, then shipped together at Spring thaw.
During periods of extreme cold we will delay shipping the Wine Club to our out-of-province Members to ensure the wine arrives in perfect condition. Please make your wine selections as normal, we will contact you if your order will be affected.
Please proceed with making your selections for your wine club package. When temperatures rise to above freezing, we will notify you that your wine is on the way. You will not be charged for shipping until the wine is ready to travel.
If you have any questions about your on-hold status, please contact firstname.lastname@example.org.
Who delivers the wine?
We ship your Wine Club package with Canada Post via expedited parcel.
What if I’m not home to receive my shipment?
Someone over the age of 19 must sign for delivery. If no one is home to receive the delivery, a notice will be left indicating at which Canada Post outlet the parcel can be picked up. The parcel must be picked up within 10 days of the notice.
What if the wine is broken or damaged during shipping?
This happens very rarely, but if it does happen, we will be happy to send a replacement bottle. Call us at 905.562.9898, daily from 11 am to 5 pm, or email us at email@example.com.
What if I receive a corked / faulty / off bottle of wine?
That doesn’t happen very often, but if it does, we will send you a replacement bottle. Call us at 905.562.9898, daily from 11 am to 5 pm, or email us at firstname.lastname@example.org.
How are shipping rates calculated on my wine order?
Shipping is calculated based on the number of bottles you order, and which Province you live in.
For shipping to an Ontario or Quebec address, rates are:
3 Bottles - $20
6 Bottles - $25
12 Bottles - $35
15 Bottles - $55
18 Bottles - $60
24+ Bottles - $70
For shipping to an Alberta, British Columbia, New Brunswick, Prince Edward Island address, rates are:
3 Bottles - $25
6 Bottles - $30
12 Bottles - $40
15 Bottles - $65
18 Bottles - $70
24+ Bottles - $80
For shipping to a Manitoba, Saskatchewan, Northwest Territories, Nunavut, Yukon, Newfoundland & Labrador address, rates are:
3 Bottles - $30
6 Bottles - $40
12 Bottles - $60
15 Bottles - $90
18 Bottles - $100
24+ Bottles - $120